Privacy Statement of Genkgo B.V.
During the processing we conform to the requirements of the applicable data protection legislation. This means we:
- clearly specify our purposes before we process personal data, by using this Privacy Statement;
- limit our collection of personal data to only the personal data needed for legitimate purposes;
- first ask for explicit permission to process your personal data in cases where your permission is required;
- take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
- respect your right to inspect, correct or delete your personal data held by us.
Genkgo B.V. is the party responsible for all data processing. In this privacy statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.
Contact Form and Newsletter
You can use our contact form to ask or questions or make any request.
For this purpose, we use your email address, phone number and name and address details.We need this data because of our agreement with you. We store this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in case you have any following questions and train our customer service to improve even more.
We have a newsletter to inform those interested of our products and/or services. Each newsletter contains a link with which to unsubscribe from our newsletter. You can also use your account to do this. You can also use our portal to do this. Your e-mail address is automatically added to the list of subscribers. We store this information until you cancel your subscription.
Access to portal
Within our portal, you can access a management environment where you can set, specify and change settings.
For this purpose, we use your email address, name and address details, phone number and nickname. We need this data because of our agreement with you. We store this information until our services to you have ended.
Registration
Certain features of our service require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you.
For this purpose, we use your name, the name of your organisation and email address. We need this data because of our agreement with you. We store this information for six months after you closed your account.
We will retain this data so that you do not have to re-enter it every time you visit our website, and in order to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.
Promotion
Other than the advertisements on the website, we can inform you about new products or services:
- by mail
- by e-mail
- via social media
- per phone
You can object at all times against this promotional communication. Every letter contains instructions on how to do this. Also, every e-mail contains a cancellation link. On social media, you can block us or use the cancellation option. You can also inform us when we call you. You can also inform us through your account. Further, you can inform us through the portal.
Publication
We will not publish your customer data.
Providing Data to Third Parties
Except for the parties mentioned in this agreement, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required so by law (for example, when the police demands access to personal data in case of a suspected crime).
Statistics
We keep statistics on the use of our service
Cookies
Our service makes use of cookies. Cookies are small files in which we can store information, so that you do not have to fill that information again. We can also use them to see whether you are visiting us again.
You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.
We made arrangements with other parties who place cookies through our website. Nevertheless, we cannot fully control what they are doing with their cookies, so please read their privacy statements as well.
Google Analytics
We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We do allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP-adresses.
Security
We take security measures to reduce misuse of and unauthorised access to personal data. Please read our separately published security policy for more information. It can be found here: https://policy.genkgo.com/nl/privacy/beveiliging.
Data protection officer
We have appointed a so-called data protection officer. This person is responsible for privacy matters within our organisation. Our data protection officer is available by e-mail (info@genkgo.nl) or phone (+31208943931) for all your questions and requests. Changes to this Privacy Statement We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
Inspection and Modification of your Data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.
You have the following right:
- Being informed on which personal data we have and what we are using it for;
- Inspection of the personal data that we keep from you;
- Having incorrect data corrected;
- Request to delete outdated personal data;
- Revoke your consent;
- Object to certain uses.
Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data from the wrong person.
Complaints
If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.
Contact details
Genkgo B.V. Entrada 123 1114AA Amsterdam info@genkgo.nl